Tag Archive: Business Communication

Toxic Business Culture, Corporate Scandals, Business Ethics

What happens when corporations put profits before customers? With all the corporate scandals happening these days, we all know the answer that question. And someone needs to act.

I am still not over the footage i watched where a passenger was forcibly dragged out United Airlines just because he refused to give up his seat. To be honest, the details of the story are shameful, horrific and sickening to the core. ( You can read all about it on Fortune and CNBC )

I also can’t get over what United C.E.O. Oscar Munoz said in a statement on Monday …“I apologize for having for having to re-accommodate these customers…” Really? That statement got me thinking. The passenger was literally singled out, dragged, humiliated and thrown off the plane. And they call that ‘re-accommodate‘? What is going on?

No need to apply communication and PR skills to sugarcoat this matter! They need to address the issue of overbooking their flights and avoid disappointing their paying customers.

Wells Fargo is still plagued by scandals. Last year, it admitted that a large number of employees had set up sham accounts to meet sales quotas. The company was ordered to pay $185 million in penalties.(Washington post)  The Consumer Financial Protection Bureau (CFPB) fined Wells Fargo Bank about  $100 million for the widespread illegal practice. The bank was also expected to pay an additional $35 million penalty to the Office of the Comptroller of the Currency, and another $50 million to the City and County of Los Angeles. (Consumer Finance) Well now those scandals over fake accounts have continued to hurt its business. (More on CFO and Fortune)

Turmoil sweeping Uber- The startup has suffered scandals in the last few days. There has been reports and accusations about bad work place culture, legal threats and sexual harrassment( more at Yahoo.Finance and susanjfowler.com)  The company was also recently accused of using secret program to track rival LYFT drivers. (More at Newsweek)

In other news, from fake news to fake investment news –Fake Investment News Could Be Here to Stay. The SEC is prosecuting online stock fraud (More on Barrons.com)

With all the pressures facing corporations, there has never been a better time for business leaders with ethics and values.  I came across an article on BW Disrupt about the importance of business ethics and why it holds the key to lasting success for any organisation. The author writes “There is no greater satisfaction than achieving success by following the righteous path, even if it means choosing the longer and harder road, because while doing so, you build a solid and unshakeable foundation for the company that guarantees long lasting success.” Read more BW Disrupt .

 

Weekly Roundup reads: Hello New Zodiac Sign?

friday

Source- Pixabay

Thank God it’s Friday! Here are some of my favorite end-of-week reads:

  • If you are one of those kinds of people who make their important life decisions based on zodiac signs and the magic of astrology, you might be interested to know that your star sign has probably changed. Say what? Yeah, you read right, and it’s O.K to freak out!  (Cosmopolitan)
  • Is the corporate world really a ‘boys’ club’? And will it always be that way? Companies That Discriminate Fail (Eventually) (Bloomberg view)
  • Sad, but true- Poor vision is one of the biggest curable disease, that people rarely talk about. What’s the remedy? (World Economic Forum)
  • Are leaders born or made? You guessed right! The answer is … both (Jack and Suzy Welch, on LinkedIn)
  • Why is Goldman Sachs encouraging employees to talk about race at work? Edith Cooper, Global Head of Human Capital Management at Goldman Sachs, shared an interesting article on LinkedIn)
  • Would you care to become so good you can’t be ignored? Here is why and how.(Lifehack)
  • Broke entrepreneurs, business fund seekers… If you’ve been down that road before, you’ll  agree that raising money for a startup can be quite stressful! But here’s why entrepreneurs and founders should care where their VCs get their money. (TechCrunch)
  • The 5 elements that hinder your company’s development and are harmful to your organizational culture. (Entrepreneur)
  • “Success is stumbling from failure to failure with no loss of enthusiasm.” –Winston Churchill. Dr. Travis Bradberry  gives excellent tips on the “8 Ways Smart People Use Failure To Their Advantage.” (Forbes)
  • #Futureofwork– The Future of work is here. And it’s here to stay. No need for chills and goosebumps- Josh Bersin explains the three simple parts of the ‘Future of Work.’ (Forbes)
  • Liam Fox, the Secretary of State for International Trade and President of the Board of Trade accused the British business of becoming “too lazy and too fat.” He said that businessmen and women prefer to “golf on a Friday afternoon” instead of working. (The Telegraph)
  • Reality TV star, Kim Kardashian wants to go to Law School. You go girl!  (Daily Caller)

If you like what you read, please share the word

 

Break Out Of Your Comfort Zone And Put On Your Best perfomance

“Life begins at the end of your comfort zone.”
Neale Donald Walsch

quote-1444099_1280

pixabay

In the  second season of the American teen drama television series Gossip Girl, there is a valuable lesson many of us can learn from  Noah Shapiro, Dan Humphrey’s  mentor:

Getting out of the dreaded comfort zone! 

Here’s the part of the conversation I found interesting

Noah Shapiro (David Patrick Kelly): You sent me five stories. All about a sheltered young man with girl trouble who lives with his daddy in Brooklyn. You think that’s going to knock the Yale English department off their tenured asses?

Dan: I just, I thought a writer was supposed to write what he knows. This is what I know.

Noah Shapiro: Then learn something new. Get out of your comfort zone. A cardinal rule of writing: if your work’s too safe then do something dangerous.

Dan: I wouldn’t know where to begin.

Noah Shapiro: Then find someone who does know. When I was young Bukowski put a shot glass on my head, blew it off with a pistol. Find your Bukowski. Then get back to me.

source: Gossip Girl Season 2 Episode 5: “The Serena Also Rises”

I found this conversation  quite encouraging and inspirational.

So, how easy is it to find your “Bukowski”?  That’s not impossible. But, finding that one thing that motivates us to get out of our comfort zone, requires a little of bit of effort.

As humans, it’s normally not easy for us to do something strange, or anything we’ve never done before. There’s always that one ‘thing’ trying to hold us back. Maybe it’s an excuse? fear? or anxiety?

So, what exactly is a “comfort zone”?  Why is it difficult for people to break out of it?

I like the way Bear Grylls looks at it. He states:

The thing about a ‘comfort zone’ is that it sounds, well, just too comfortable – and when you are too comfortable you lose your edge. That’s why I call it a comfort pit, because a pit is somewhere you want to get out of as fast as possible. – source  A Survival Guide for Life: How to Achieve Your Goals, Thrive in Adversity, and Grow in Character

In “From Comfort Zone to Performance Management” Alasdair White defines comfort zone as

“ a behavioral state within which a person operates in an anxiety-neutral condition, using a limited set of behaviors to deliver a steady level of performance, usually without a sense of risk.”

 

Although it is hard to trace the origin of the term “ Comfort Zone,” the idea goes back to a psychology experiment conducted  Robert M. Yerkes and John D. Dodson  in 1908 where they  used mice, to investigate the impact of ‘anxiety’ on performance. They explained that:

“Anxiety improves performance until a certain optimum level of arousal has been reached. Beyond that point, performance deteriorates as higher levels of anxiety are attained

In other words,  an increase in anxiety, will help boost and maximize performance. The good news is that, this happens outside your comfort zone.

However there is danger to it, if over done. Too much of anxiety, is stress which definitely contributes to a decrease in performance.

So how do you get out of the comfort zone?

There are numerous articles and studies on how to get out of this situation. Apart from the sources i just mentioned, i would recommend to first start by checking out Quora.com. There, you’re likely to find brilliant answers and further recommendations.